The Treatment Rooms Policies
Client Courses
All paid treatment courses that are booked and then not attended will be treated as a non arrival therefore will be deducted from your course. All courses must be completed within 6 months of commencing or will be lost. Courses cannot be exchanged for any other treatment OR refunded.
Gift Vouchers And Packages
Vouchers & Packages cannot be replaced if lost or stolen and cannot be refunded in part or in full once purchased. All vouchers are valid for 6 months from purchase only. Change will not be given. Not transferable to another persons name.
Non-Arrivals
In the event of non-arrival the full cost of your treatment will be charged.
Cancellation Policy
Please note that if you cancel your treatment appointment with less than 24 hours notice you will be charged 50% of the total treatment cost of your booking.
This is company policy and non negotiable.
In the event of PACKAGE appointments all clients must give 1 weeks notice to cancel/rearrange or all deposits will be lost.
Children Policy
As a courtesy to all clients and for your comfort we ask that small children and babies do not accompany you into the Treatment Rooms whilst having treatments. Minors can have certain suitable treatments but must be accompanied by a consenting parent/guardian and will be asked to give written consent.
Mobile Phone
We would like to point out that all mobile phones must be turned off or in silent mode whilst in treatment as vibration and ring tones detract from the relaxing environment. Please also refrain from answering calls whilst in treatment except in case of emergencies.
Valuables
The Treatment Rooms cannot be held responsible for any loss or damages to any jewellery or valuables so please keep to bear essentials wherever possible.
Please note all treatments performed by proprietor Jackie are not subject to discounts and incur a charge.
Account options available for regular clients. Please ask staff for details.
All outstanding accounts must be settled within 90 days.